Managing provider status (such as Active, Inactive, or Suspended) is an essential part of maintaining accurate records and operational oversight.
Provider Status Overview
A provider’s status shows whether they are actively delivering services or are temporarily or permanently inactive. Below are the types of status available:
Active
The provider is operational and visible in system searches.
Inactive or Closed
The provider has stopped operating and is hidden from most user views.
Suspended
The provider is temporarily prevented from operating, often due to compliance or safety concerns.
Who Can Change Provider Status
Only certain user roles have permission to update a provider’s status:
Administrator: ✅ Can change status.
Manager: ⚠️ May be able to change status depending on configuration.
Standard User: ❌ Cannot change status.
Viewer: ❌ Cannot change status.
Changing a Provider’s Status
📌Note: Customers with Admin or Manager role access to APM can use the Settings > Manage Provider function to set providers to inactive or Suspended.
To update a provider’s status:
Go to the Provider Summary Page. (Use search or the provider list to locate the provider).
Select Change Status.
Choose the new status. Select either Active, Inactive, or Suspended.
Confirm and save.