Access Identity is a secure authentication and user management tool provided by The Access Group. It helps care organisations safeguard sensitive information, manage user permissions efficiently, and keep compliance simple.
This guide shows how Access Identity works, the benefits for care settings, and key tips for everyday use.
What does Access Identity do?
Lets users log in securely to care platforms with one password (single sign-on).
Enables role-based access—so only authorised users see sensitive information or features.
Supports multi-factor authentication for extra account protection.
Makes it easy to add, invite, or remove users as staff join or leave.
Keeps track of all access, permissions changes, and login attempts for audit purposes.
How Access Identity works in care organisations
Secure login:
Staff log in using their Access Identity credentials—usually email and password.Multi-factor authentication:
On some accounts, a verification code is sent to your phone, app, or email. Enter this code to finish login.Role-based access:
Your role (manager, admin, care worker, inspector, etc.) determines which parts of the platform you can use and what data you can see.Single sign-on:
After logging in, you can access connected tools (like Provider Gateway, Campaign Manager, or Form Builder) without needing to log in again.User management:
Administrators see all users in a dashboard. They can invite new staff, assign or change roles, suspend accounts, or remove users quickly.Audit trail:
The system keeps records of who logged in, what permissions were changed, and access history—helpful for compliance and security reviews.