The Access Provider Gateway dashboard is your central hub for monitoring and managing your care providers. It gives you a clear view of key metrics, outstanding actions, and recent activity, so you can stay organised and proactive in managing provider relationships and compliance.
⚠️ Important: You'll need Manager or Administrator permissions to access the full dashboard functionality.
What the dashboard shows
The dashboard is made up of six key panels, each giving you a different view of your provider data.
Panel | What it shows |
Provider overview | Summary statistics including total providers, rating breakdowns, outstanding actions, deadlines, and recent activity. |
Alerts and notifications | Key events such as overdue forms, new requests, and upcoming reminders. |
Quick actions | Shortcuts to common tasks including adding notes, managing contacts, launching campaigns, and sending documents. |
Performance metrics | Key indicators such as response rates, compliance status, and overall provider performance. |
Navigation shortcuts | Direct links to provider details, reports, and workflow tools. |
Recent activity | Recent updates, submissions, inspections, and changes. |
How to use the dashboard
Review your key metrics
When you open the Access Provider Gateway dashboard, start by reviewing the Provider overview panel. This shows you:
Total provider numbers and rating distributions.
Outstanding actions such as pending forms or overdue tasks.
Warnings or critical alerts that need your attention.
Respond to alerts
The Alerts and notifications panel gives you immediate visibility of anything that needs your attention.
Click the alert you want to review.
Follow the on-screen steps to resolve the issue.
Click Mark as resolved once the action is complete.
🤓 Tip: Check your alerts at the start of each day to stay on top of outstanding actions.
Take quick actions
The Quick actions panel lets you complete common tasks without leaving the dashboard.
Click the action you want to perform, for example Add note or Launch campaign.
Complete the required fields.
Click Save to confirm.
Monitor performance trends
The Performance metrics panel shows you summary charts and graphs for rating trends and response rates.
Click a chart to see a more detailed breakdown.
Click Export to download the data if needed.
📌 Note: Performance metrics are updated automatically. You do not need to refresh the page to see the latest data.
Good and poor practice
Good practice
Review your dashboard alerts daily to catch overdue actions early.
Use the Quick actions panel to complete tasks directly from the dashboard rather than navigating away.
Monitor your Performance metrics regularly to spot trends before they become issues.
Poor practice
Ignoring alerts and notifications, which can lead to missed deadlines and compliance issues.
Navigating away from the dashboard to complete tasks that are available in Quick actions.
Only reviewing performance metrics when issues have already escalated.
Summary
The Access Provider Gateway dashboard gives you everything you need to monitor and manage your providers in one place. Reviewing your alerts daily, using Quick actions, and monitoring your performance metrics regularly will help you stay organised and proactive.