Quality Assurance
Everything you need to know to get started with Quality Assurance.
By Billy and 1 other2 authors12 articles
- Set an answer threshold for a standardRequire a minimum number of questions to be answered in a standard before it can be rated, with the rest left blank.
- Mark specific questions as mandatoryFlag individual questions that must always be answered before their standard can be rated, even once the answer threshold is met.
- Add a private note to an assessment questionAttach an internal-only note to any assessment question. The provider never sees it.
- Quality Assurance overviewGain an understanding of the Quality Assurance area, including its key features and how it supports service quality and compliance.
- Add content to your Knowledge BankLearn how to add and organise content in your Knowledge Bank, making information easy to store, manage, and access.
- Import content into your Knowledge Bank using AIUse AI-powered importing to quickly bring content into your Knowledge Bank, reducing manual effort and speeding up content creation.
- Build a question templateCreate reusable question templates to help standardise information gathering and streamline form creation.
- Publish a question templateLearn how to publish a question template, making it available for use across your organisation.
- Create an on-site assessmentFollow the steps to create an on-site assessment, enabling information to be captured and recorded during in-person visits.
- Conduct an on-site assessmentLearn how to conduct an on-site assessment, capturing information accurately and completing assessment tasks during a visit.
- Review and respond to provider commentsDiscover how to review provider comments and respond effectively, helping to maintain clear communication and resolve queries promptly.
- Finalise and share an assessment resultLearn how to finalise an assessment result and share it with the relevant stakeholders once the review process is complete.